Frequently Asked Questions

We've compiled your frequently asked questions such as how to care for your jewelry, cleaning information, how to find your size, our warranty information, etc. If you can't find an answer to your question below, please email support@ronaldojewelry.com.

CARE & CLEANING

How do I keep my Ronaldo Jewelry inventory looking great?

1. Sterling silver is best kept out of direct sunlight.

2. Display and store your jewelry back stock in an area with low humidity. Use silica gel packets or a dehumidifier in range of the jewelry case if humidity is a problem in your area.

3. When not on display, keep each piece closed separately in a plastic jewelry bag with an anti-tarnish strip. (These are included in each shipment you receive from RDJ)

4. Pieces can be cleaned daily (especially if they are being tried on by customers) by simply wiping down with a microfiber cloth. A polishing cloth or chemical silver polish is not usually necessary for everyday care.

5. If pieces come in contact with lotions, oils or chemicals, wash with warm water and a mild soap, rinse thoroughly and dry thoroughly. 

How should I tell my customers to care and clean their purchase?

We use sterling silver in our jewelry which requires a certain amount of care. Sterling silver naturally darkens over time as the surface of the metal oxidizes from contact with air and moisture. There are some measures your customer can take to prevent unwanted tarnish, and to keep their silver sparkling while gaining a natural patina from being a well worn treasure.

When not in use, store sterling silver out of direct sunlight in an individual plastic bag (possibly with an anti-tarnish strip inside) in a spot with low humidity.

Remember, sterling silver naturally obtains a beautiful patina especially in the creases of a design. With care, every piece can age gracefully while keeping a beautifully shiny surface.

You can explain to your customer, that pieces can be cleaned daily by simply wiping down with a microfiber cloth. A polishing cloth or chemical silver polish is not usually necessary for everyday care. If pieces come in contact with lotions, oils or chemicals, wash with warm water and a mild soap, rinse thoroughly and dry thoroughly.

What if the jewelry becomes tarnished?

If pieces become tarnished, you or your customer can use a jewelers polishing cloth to bring the surface back to a beautiful shine. In extreme cases, a silver jewelry polishing wipe (or other silver polish specifically formulated for jewelry) might be used to remove dark tarnish. Be careful to avoid pearls and porous stones when polishing and use polishing products as directed by their manufacturers. If tarnish is too extreme, professional cleaning may be necessary.

FINDING YOUR SIZE

How to measure bracelet size

TO FIND YOUR BRACELET SIZE:

* Use a paper measuring tape to measure your wrist (if you do not have one, you can use a piece of string to wrap around your wrist and then measure the length with a ruler)

* We recommend adding 1/2 inch to your measurement for comfort

Example:
If wrist measurement is 7 inches, bracelet size should be 7 1/2 inches.

How to measure pendant or necklace lengths

Many of our pendants and necklaces are available in four different chain lengths depending on your preference.

How to measure ring size

Option 1 - Choose a ring that correctly fits the finger you are purchasing the ring for.

Option 2 - Measure your finger with a strip of paper or string. Wrap the paper or string around the base of the intended finger, and then mark where it overlaps. The length of the paper or string you measured in millimeters is the circumference of your finger. After finding this measurement, use our conversion chart to find the corresponding ring size. If the size of your finger below the knuckle drastically differs in size from the knuckle itself, measure your knuckle as well and choose a size that falls more in the middle of these two measurements.

OUR METALS

What is the quality of the 14K Gold Artist Wire used in your jewelry?

* Made with 14/20 gold-filled wire (a percentage of the gold mixture is 14K gold and the other percentages of the makeup are silver and a small amount of copper)

* There is NO plating or gold film added to the exterior
* Gold all the way through the thickness of the wire
* 14K Gold Artist Wire will last a lifetime!
* The gold beads used in Ronaldo Jewelry are 14K gold filled seamless round beads
* All of our metals are nickel-free!

What is the quality of the Sterling Silver Wire used in your jewelry?

* Sterling Silver is designated at .925 meaning it’s mixture is 92.5% pure silver and 7.5% other metals (usually copper)
* Copper makes the sterling silver pliable but also causes it to tarnish (see Cleaning & Care document)
* The silver beads used in Ronaldo Jewelry are .925 sterling silver seamless round beads.
* All of our metals are nickel-free!

OUR WARRANTY

Do you offer a warranty?

We offer a 1-Year Repair and Restoration Warranty on all Ronaldo Jewelry items.

All jewelry purchased directly from Ronaldo Designer Jewelry, Inc. or through one of our authorized retailers has been handcrafted for you and has been created from the finest quality materials. You can be assured that you are receiving a well-made, high-quality, and unique piece of jewelry. We confidently stand behind all of our wirework.

Pieces purchased on ronaldojewelry.com or through one of our authorized retailers come with a free 1-Year Repair and Restoration Warranty as evidenced by your sales receipt. This includes but is not limited to loose wires and stones, broken chains, and design defects. If you discover that your piece becomes damaged due to normal wear and tear within the first year of purchase, we agree to repair or restore it for you at our cost. Please email support@ronaldojewelry.com to request a repair authorization and send your merchandise along with a $25 payment to cover our costs of shipping, handling and insurance and we will handle the rest.

Note that our 1-Year Warranty excludes the complete loss or misplacement of your merchandise. We are not responsible for your lost or stolen jewelry.